At Zenthia™, we are committed to delivering your order safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered to ensure a smooth customer experience.
Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day. Once your order has been dispatched, you will receive a confirmation notification.
Shipping Locations
We currently ship orders within the United Kingdom. At this time, international shipping may not be available unless otherwise stated on our website.
Delivery Timeframes
Estimated delivery times may vary depending on your location and courier service. Most orders are delivered within 3–7 business days after dispatch. Please note that delivery times are estimates and not guaranteed.
Shipping Charges
Shipping fees, if applicable, will be clearly displayed at checkout before you complete your purchase. Any promotional offers related to shipping will be mentioned on the website at the time of order.
Delayed or Missing Deliveries
While we work with reliable courier partners, delays may occasionally occur due to factors beyond our control. If your order has not arrived within the expected timeframe, please contact our support team for assistance.
Incorrect Address
Customers are responsible for providing accurate shipping details. Zenthia™ cannot be held responsible for delays or non-delivery caused by incorrect or incomplete address information.
Contact Us
For any shipping-related questions or concerns, please reach out to us using the contact information provided on our official website.