At Zenthia™, customer satisfaction is important to us. We aim to provide high-quality products and a smooth shopping experience. Please read our refund policy carefully to understand how returns and refunds are handled.
Eligibility for Refunds
Refund requests are only accepted for items that meet the conditions outlined below. Products must be unused, unopened, and in their original packaging. Any item returned in a damaged, altered, or partially used condition may not be eligible for a refund.
Timeframe for Refund Requests
Refund requests must be submitted within 14 days of receiving your order. Requests made after this period may not be approved. Proof of purchase is required for all refund claims.
Non-Refundable Items
For hygiene and safety reasons, dietary supplements that have been opened or used cannot be refunded. We do not offer refunds for products purchased during promotional sales unless the item is faulty or damaged upon arrival.
Damaged or Incorrect Orders
If you receive a damaged item or an incorrect product, please contact our support team within 48 hours of delivery. Clear photographs and order details may be required to help us resolve the issue quickly.
Refund Processing
Once a return is approved and received, refunds will be processed to the original payment method. Please allow 7–10 business days for the refund to appear, depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect. Shipping charges are non-refundable.
Contact Us
For refund-related questions or support, please contact our customer service team through the official contact details listed on our website.